faq
questions, answered.
everything you need to know about shopping with victory+ and working with our music division. can't find what you're looking for? contact@victoryplusmusic.com
orders & shipping
how long does order processing take?
orders typically process within 2–5 business days. drop releases may take longer — exact timelines are listed at checkout. you'll get a tracking email the moment your order ships.
how can i track my order?
a tracking number is emailed to you when your order ships. you can also view live status under account → orders if you have an account.
do you ship internationally?
yes — we ship to most countries worldwide. duties, taxes, and import fees are the buyer's responsibility and aren't included at checkout.
what shipping carriers do you use?
usps, ups, and fedex domestically. dhl, ups worldwide, and local carriers for international. carrier is selected based on speed, cost, and destination.
what if my package is delayed?
carrier delays happen — especially during peak season. email contact@victoryplusmusic.com with your order number and we'll investigate. if it's more than 7 business days past the expected delivery, we'll file a claim on your behalf.
what if my package is lost?
claims must be filed within 14 days of the last tracking update. email us with order number and tracking — we'll either replace the order or issue a full refund depending on inventory.
can i change my shipping address after ordering?
only before the order enters processing. email us immediately at contact@victoryplusmusic.com. once shipped, address changes have to go through the carrier directly.
can i cancel my order?
cancellations are honored if the order hasn't entered processing yet. once it's in production or pick-pack, we can't pull it back.
returns & refunds
do you accept returns?
yes — unworn, unwashed, tags attached, within 14 days of delivery. start a return from your account or email support.
are all sales final?
final-sale items are marked clearly on the product page. limited drops, collaborations, and pre-orders are typically final sale.
can i exchange for another size?
if your size is in stock, yes. if not, we'll refund the original order so you can re-order. exchange shipping is on us for the first swap.
what if my item arrives damaged?
email contact@victoryplusmusic.com with photos within 7 days of receipt. full replacement or refund — your choice.
what if i received the wrong item?
our bad — email us with photos and your order number. we'll send the correct piece with a prepaid return label for the wrong one.
how long do refunds take?
refunds are issued within 2 business days of receiving your return. depending on your bank, the credit shows up in 5–10 business days.
product & sizing
how do your garments fit?
most pieces fit true to size. anything intentionally oversized, cropped, or boxy is noted on the product page. when in doubt, check the size chart.
do you have a size chart?
yes — on every product page, click size guide. measurements are in inches and centimeters.
are products pre-shrunk?
most are. for any piece that isn't (heavyweight fleece, certain cut + sew programs), we recommend washing cold and air-drying for the first wash.
how should i wash my garments?
cold water, inside out, tumble dry low or hang dry. avoid bleach. don't iron directly on prints.
will sold out products restock?
drops are typically one-time. core staples may restock — sign up for restock alerts on the product page or follow @victoryplus for drop announcements.
do you offer custom products?
yes — through our manufacturing division. apply for a project →
wholesale
do you offer wholesale pricing?
yes for verified retailers. minimums apply. email contact@victoryplusmusic.com with your business info and a brief intro.
do you work with brands?
yes. brand partnerships, collabs, and white-label production all run through contact@victoryplusmusic.com.
can i place bulk orders?
yes — bulk orders, custom manufacturing, and tour merch all go through our manufacturing application.
how do i apply for wholesale?
send your store name, website, location, and the pieces you're interested in to contact@victoryplusmusic.com. we respond within 3 business days.
distribution
what is victory+ distribution?
an independent distribution and artist services company built for the next generation of musicians. we get your music on every major platform globally, collect your royalties, and back you with full marketing, merch, and partnership infrastructure.
what platforms do you distribute to?
spotify, apple music, amazon music, youtube music, tidal, deezer, soundcloud, pandora, beatport, audiomack, anghami, kkbox, and 100+ other stores and streaming services worldwide.
how long does distribution take?
we recommend 2–4 weeks lead time so we can pitch for spotify editorial and apple music. expedited delivery is available for time-sensitive releases.
can i choose my own release date?
yes. you set your release date — single, ep, or album. we deliver on time, every time.
do i own my masters?
always. you keep 100% ownership of your masters. period.
can i remove my music?
yes — anytime. takedown requests are processed within 7–10 business days across all platforms.
what happens if i sign a major label deal?
our agreements are structured to allow migration. we'll work with you and your new partner to transition catalog cleanly — no hostage situations, no buyout games.
royalties & payments
how do royalty payments work?
you keep the majority share of every dollar your music earns. we collect from platforms, deduct our service fee, and pay out monthly.
when do artists get paid?
payouts run on the 15th of every month for the prior month's earnings, via direct deposit, paypal, or wire.
how can i track earnings?
your artist dashboard shows daily streaming data and monthly financial reports. trends, top markets, top platforms — all in one view.
what revenue streams are collected?
streaming, downloads, sync licensing, neighboring rights, and mechanical royalties (when applicable). nothing is left on the table.
how often are reports updated?
streaming data updates daily. full financial statements post monthly with payout.
artist development
what is artist development?
a long-term partnership where we help you build a sustainable career — not just push out releases. strategy, brand, content, audience growth, all of it.
how is victory+ different from a distributor?
most distributors stop at upload. we build careers. distribution is the floor — the ceiling is full marketing, merch, partnerships, and infrastructure under one roof.
do i need a manager?
not required, but recommended. if you don't have one, we'll work directly with you. if you do, we work side-by-side with your existing team.
can victory+ help build my brand?
yes. visual identity, photo direction, social presence, packaging — all in-house. plus full merch manufacturing through our apparel division.
can victory+ help with content strategy?
yes. we plan and execute rollout content for releases, tours, and brand moments — from concept to capture to post-production.
can victory+ help grow my fanbase?
yes. organic content strategy, paid acquisition, playlist marketing, creator partnerships, and audience analytics — all built around your actual sound and story.
marketing & promotion
can victory+ guarantee playlists?
no. and anybody who promises that is lying to you. we pitch through legitimate spotify editorial channels and apple music curators — but no one controls the final decision.
do you help with spotify pitching?
yes — official editorial pitches via spotify for artists. we'll position your release, write the pitch, and submit ahead of the 7-day deadline.
do you run influencer campaigns?
yes. tiktok, instagram, and youtube creator campaigns — built around your release, scoped to your budget.
do you offer pr services?
yes — in-house pr for release moments, plus established relationships with outside firms for bigger campaigns.
do you help with tiktok growth?
yes. content strategy, sound seeding, creator partnerships, and trend monitoring. we look at what's actually moving the needle, not vanity metrics.
do you help with instagram growth?
yes. content cadence, reels strategy, paid acquisition, and creator collabs — all rolled up under one strategy.
merchandise
can victory+ create merchandise?
yes — we're vertically integrated. design, manufacture, fulfill. all under one roof we own. start a project →
can victory+ source apparel?
yes. blank sourcing, full cut + sew programs, custom fabric development — all available.
can victory+ manufacture products?
yes — 3.1m sq ft of owned production floor across los angeles, new york, texas, las vegas, mexico, china, and pakistan.
can victory+ build an online store?
yes. shopify storefront builds, custom design, integration with your release calendar — done by our in-house team.
can victory+ handle fulfillment?
yes — 1.7m sq ft of owned 3pl + distribution. direct-to-consumer, retail, tour venue drops, international.
partnerships
can victory+ help secure brand deals?
yes. our partnerships team has direct relationships with brands across apparel, beauty, beverage, tech, and lifestyle. we structure deals that fit your trajectory — not just your stream count.
can victory+ help secure sponsorships?
yes — release sponsorships, tour sponsorships, and content partnerships.
can victory+ help secure touring opportunities?
yes. routing, booking partnerships, support slots, and festival packages — through our network.
can victory+ connect artists with producers?
yes. we facilitate intros across our producer and songwriter network for sessions, camps, and one-off collaborations.
applications
how do i apply?
send your music, social links, and a short intro to contact@victoryplusmusic.com.
what do you look for in artists?
vision, work ethic, and a point of view that's already yours. we don't try to fix artists — we amplify what's already there.
do i need streams?
no. streams help but we sign on potential, not just past performance.
do i need a fanbase?
no, but show momentum. an engaged 5k beats a passive 50k every time.
how long does the review process take?
7–14 business days. every submission is reviewed by our a&r team — no auto-replies, no form letters.
why might an application be declined?
usually fit, capacity, or timing. a "no" today doesn't mean a "no" forever — keep building and re-apply when you have something new to show us.
no questions match "". try a different word — or email contact@victoryplusmusic.com.